Casino Logo

Betsafe Responsible Gaming

At Betsafe, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional stress. As a licensed operator under the Malta Gaming Authority and the Swedish Gambling Authority, we take our responsibility seriously and have built a comprehensive framework to help every player at Betsafe Casino stay in control of their gaming activity. Whether you access our platform through the Betsafe app, our mobile casino, or your desktop browser, we want you to feel confident that your wellbeing comes first.

We understand that for the vast majority of our players, betting and casino games are simply a fun pastime. However, we also recognise that gambling can become problematic for some individuals. That is why we have integrated a range of tools and safeguards directly into your Betsafe login and account settings, giving you full control over how you play, deposit, and spend your time on our site.

Our Commitment to Safer Gambling

We are part of the Betsson Group, a company listed on Nasdaq Stockholm, and we hold certifications including eCOGRA Safe & Fair and ISO 27001, alongside EGBA membership. These accreditations reflect our ongoing commitment to fairness, security, and responsible operations. We continuously review our practices to ensure that every Betsafe casino bonus, promotion, and game feature is offered in a way that supports healthy play rather than encouraging excessive spending.

We never target vulnerable individuals with marketing, and we restrict access to our services in jurisdictions where local regulations or our own risk assessments indicate that our products should not be offered. Before you register with Betsafe, we ask you to confirm that you meet our minimum age requirements and that gambling is legal in your country of residence.

Age Verification

We only accept players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. During the registration process, and again when you request a withdrawal, we may ask you to verify your identity and age. We take this obligation seriously, and our verification checks are triggered automatically once your deposits reach €2,000 in a single transaction or across a rolling 180-day period, though we reserve the right to request verification earlier based on our risk assessment.

Tools to Help You Stay in Control

We provide a full suite of account management tools that you can access directly from your Betsafe Casino login. These tools are designed to give you practical, easy-to-use options for managing your gaming behaviour.

  • We allow you to set deposit limits on a daily, weekly, or monthly basis, so you never spend more than you intend to.
  • We offer loss limits, letting you cap the amount you are willing to lose over a chosen period.
  • We provide wagering limits to help you control how much you stake across our casino, live casino, and sportsbook products.
  • We enable session time reminders, so you receive a notification after a set period of continuous play.
  • We offer a time-out feature, allowing you to pause your account for a short period, such as 24 hours, a week, or a month.
  • We support self-exclusion requests, giving you the option to close your account for six months, one year, or permanently.

Any limit you set through your Betsafe casino account will take effect immediately for increases in restriction, while requests to relax a limit are subject to a cooling-off period, typically 24 hours, to ensure the decision is made with a clear mind rather than in the heat of the moment.

Self-Exclusion at Betsafe

If you feel that you need a longer break from gambling, we make self-exclusion straightforward. Once you activate self-exclusion, we will close your Betsafe casino login, remove you from all marketing communications, and prevent you from creating a new account for the duration you have chosen. We will not reverse a self-exclusion request early, even if you contact our support team, because we believe this protection must remain firm to be effective. During this period, we also do not accept any Betsafe bonus code, Betsafe promo code, or free spins offers being applied to a self-excluded account.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gaming habits. Some signs that gambling may be becoming a problem include:

  • Spending more money or time on gaming than you originally planned.
  • Chasing losses by depositing again to try to win back what you have lost.
  • Neglecting work, relationships, or daily responsibilities because of gambling.
  • Feeling anxious, irritable, or preoccupied when you are not playing.
  • Borrowing money or using funds intended for essential expenses to gamble.
  • Hiding your gambling activity from family or friends.

If any of these signs feel familiar, we strongly recommend that you use our self-assessment tools or reach out to our support team for a confidential conversation. We are here to listen, and we will never judge you for asking for help.

Support Organisations We Recommend

We work alongside independent organisations that specialise in gambling support and treatment. If you or someone close to you is struggling, we encourage you to contact one of the following resources:

  • BeGambleAware, offering free advice and support for anyone affected by gambling.
  • GamCare, providing confidential support, information, and counselling.
  • Gamblers Anonymous, a peer support network for individuals seeking to stop gambling.
  • Spelinspektionen and Stödlinjen for players based in Sweden, offering national self-exclusion and helpline services.

We also participate in national self-exclusion schemes where required by our licences, including arrangements relevant to our Swedish Gambling Authority licence held by BS Nordic Ltd, and our Malta Gaming Authority licences held by NetPlay Malta Limited and Rizk Nordic Limited.

Protecting Minors and Vulnerable Players

We take the protection of minors extremely seriously. We recommend that all account holders install parental control software on any shared or family device to prevent underage access to Betsafe casino games, the Betsafe app, or our mobile casino platform. We also advise keeping login credentials, including your Betsafe login details and payment information, private and secure at all times.

We ask that you never share your account with another person, including family members, as this undermines the effectiveness of the responsible gaming tools we provide and may affect our ability to protect you accordingly.

Financial Responsibility

We want you to think of your gaming budget in the same way you would any other entertainment expense. We recommend that you only gamble with money you can afford to lose, never with funds set aside for bills, savings, or emergencies. Our minimum deposit is €10, and we encourage you to set a personal budget well below any limits available on your account before making your first deposit or claiming any Betsafe Casino bonus.

We also remind you that any Betsafe casino no deposit bonus, Betsafe free spins offer, or Betsafe 20 free bet promotion comes with wagering requirements and terms that should be read carefully. We design our promotions to enhance your experience responsibly, not to encourage spending beyond your means.

Alternative Dispute Resolution

If you ever feel that we have not handled a responsible gaming request appropriately, we want to hear from you directly through our support team at support-en@betsafe.com, with complaints escalated to csmanagement@betsafe.com. Should you remain unsatisfied, we participate in alternative dispute resolution through eCOGRA, followed by the Malta Gaming Authority Player Support Unit, or through ARN if you are a resident of Sweden.

We are committed to being a transparent and accountable operator, and our responsible gaming programme reflects that commitment. Wherever you play with us, whether through our casino, live casino, sportsbook, or poker room, we want your experience at Betsafe to remain safe, enjoyable, and firmly within your control.

FAQ

What age do I need to be to play at Betsafe?

We only accept players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We may verify your age during registration or when you request a withdrawal.

How can I limit my spending on Betsafe?

We let you set deposit limits, loss limits, and wagering limits directly from your account settings. Increases in restriction take effect immediately, while relaxing a limit involves a cooling-off period, typically 24 hours.

Can I take a break from gambling at Betsafe?

Yes, we offer a time-out feature that lets you pause your account for 24 hours, a week, or a month, as well as self-exclusion options for six months, one year, or permanently.

Where can I get help if I think I have a gambling problem?

We recommend reaching out to organisations such as BeGambleAware, GamCare, Gamblers Anonymous, or, if you are based in Sweden, Spelinspektionen and Stödlinjen. Our support team is also always available for a confidential conversation.

Content updated: September 22, 2026