Betsafe Terms and Conditions

Welcome to Betsafe Casino. These Terms and Conditions govern your use of our website, mobile applications and all services offered under the Betsafe brand, including our casino, live casino, sportsbook and poker products. By registering an account, accessing our platform or using the Betsafe app, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Betsafe Casino is operated by three entities within Betsson Group, depending on your country of residence, all registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. NetPlay Malta Limited (C 81115) serves players outside the EU under Malta Gaming Authority licence MGA/CRP/1117/2025. Rizk Nordic Limited (C101569) serves the EU excluding Sweden under licence MGA/B2C/959/2022. BS Nordic Ltd (C87610) serves Swedish residents under Swedish Gambling Authority licence 23Si2178, valid from 1 January 2024 to 31 December 2028. Site copyright belongs to Betsson Services Limited. We hold eCOGRA Safe & Fair certification, are members of the EGBA, and maintain ISO 27001 certification for information security. We have operated since 2006 and remain committed to fair, transparent and secure gaming.

Eligibility to Play at Betsafe

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to register with us. When you complete the Betsafe register process, you confirm that all information provided is accurate and that you are not accessing our services from a restricted territory. We reserve the right to request identity verification at any time, and we require it once deposits reach €2,000 in a single transaction or across a rolling 180-day period.

Restricted Territories

We do not accept players from a long list of jurisdictions, including but not limited to the United States, United Kingdom, Germany, France, Spain, Australia, and many others detailed in our full restricted list. Poker is additionally unavailable to Canadian residents, and our sportsbook is unavailable to residents of New Zealand. If we discover that you have registered from a restricted country, we reserve the right to close your account and void any winnings.

Your Betsafe Account

Each player may hold only one account with us. Using our Betsafe login credentials, you agree to keep your password confidential and notify us immediately of any unauthorised access. We fix one currency per account based on your country of registration; deposits or winnings in another currency are converted at a rate we determine. Our Betsafe casino app and mobile browser version give you full access to your account, balance, and game history at any time, on desktop, Android or mobile.

Deposits and Withdrawals

We accept a range of payment methods for your Betsafe deposit, including Visa, Mastercard, Maestro, Trustly, Skrill, Neteller, Paysafecard, bank transfer and Apple Pay, with availability depending on your country. The minimum deposit is €10, and deposits typically process within one minute. When you request a Betsafe withdrawal, funds are returned to your original payment method where possible; if multiple methods were used, we may split the payout accordingly. The minimum withdrawal is €20, and the standard limit is €50,000 per 24 hours unless we agree to a higher amount. Winnings generated from a bonus or free spins claimed before making a deposit are capped at €100. From the 26th approved withdrawal within a calendar month, a 2% fee applies, with a minimum charge of €5. A fee may also apply if you request a withdrawal without wagering at least the amount you deposited.

We process withdrawal requests within 24 hours. After release, payouts to Neteller and Skrill are immediate, Trustly transfers are immediate to most larger banks and take 1-3 banking days to others, card withdrawals take 2-5 banking days, and bank transfers take 2-7 banking days. Customer funds are held in a segregated bank account, protecting them in the event of insolvency.

Betsafe Bonus Terms

We offer a range of promotions, and every Betsafe bonus is subject to specific wagering requirements. Our Casino Welcome Offer provides 100% up to €100 plus 150 free spins plus €15 in free bets, released across two deposits. A first deposit of €10 or more unlocks 50 free spins and a €5 free bet; a second deposit of €20 or more, made within 7 days, adds 100 free spins and a €10 free bet. Free spins apply to Gates of Olympus at €0.20 per spin, are valid for 3 days, and any winnings become bonus funds subject to 35x wagering within 3 days. The deposit bonus itself carries a 35x wagering requirement in casino or live casino within 30 days, or 12x on the sportsbook at odds of 1.80 or higher within 30 days. Free bet net winnings require 1x wagering at odds of 1.50 or higher, and all welcome free bets must be used within 14 days.

While a bonus is active, the maximum bet permitted is €6 per game round or €0.50 per line. Deposits made via Paysafecard, Skrill or Neteller do not qualify for this offer, and the promotion must be claimed within 30 days of registration. Only one welcome offer applies per account, and free spins together with free bets are unavailable to players in New Zealand, with free bets also excluded in Ireland. A separate welcome package is available for our poker product. We also run ongoing promotions such as leaderboards, cash drops and prize draws, each governed by its own specific rules published on our site. Bonus abuse, including multiple accounts linked by household, address, email, device, card, bank account or IP address, will result in forfeiture of bonus funds and associated winnings.

Games and Fair Play

Our Betsafe slots, live casino, jackpot and table games are supplied by leading providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution and others. Live dealer games operate under each respective provider's own Malta Gaming Authority licence. We do not guarantee any particular outcome, and all games are subject to the random number generation or live dealing mechanics implemented by our providers. Progressive jackpots, including the Mega Moolah network, can only be won during real-money play.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, time-outs and self-exclusion. If you feel your gambling is becoming a concern, we encourage you to contact our support team for guidance and assistance.

Customer Support and Disputes

Our support team is available 24/7 via live chat and email at support-en@betsafe.com, with an average chat response time of 30 seconds. Complaints that cannot be resolved directly may be escalated to csmanagement@betsafe.com, followed by eCOGRA, the MGA Player Support Unit, or ARN for Swedish residents.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational or business changes. Continued use of Betsafe Casino after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes affecting your account.